Online Safety

Safety advice

  • Try to meet in a public place
  • Do not send cash or divulge credit or debit card information
  • Avoid performing a transaction on your own - take a friend or a relative
  • Inspect the item first before you pay
  • Always take a deposit before letting any item
  • Keep things locally and do not commit to international transactions
  • Exchange items and money at the same time – face to face
 

Things to remember

  • LetBig does not offer an online or offline payment facility
  • LetBig does not offer letting or buyer protection – we encourage trust and honesty as our key community principles
  • LetBig does not offer escrow or middle-man agent services
  • LetBig always encourages face to face transactions
  • LetBig will never email or telephone you to ask for your financial details or personal information
 

Reporting a safety issue or concern to LetBig

 

Reporting Issues to the Police

  LetBig strongly recommends you contact your local Police when you feel you have been defrauded or whether you believe you may have come across stolen goods.   Reporting the incident will allow you to obtain a crime reference number and if the Police decide to take it further they may contact us and we will always do all we can to assist with the investigation.

Before you go to the police

  • Try contacting the seller directly one more time to resolve your dispute and do not use threatening or aggressive language

Is it a crime?

  • Once you contact your local Police you will be give a crime reference number and this will enable you to officially raise it as a crime

How do I make a police report?

  • Visit your local police station and they will assist you

The police may need these from you:

  • Essential details such as the nature, date and time of the offence, and the name and contact details of the victim and suspect(s)
  • Any email exchanges between you and the other person
  • If relevant, the ad reference number or a printed copy of the ad from LetBig

Report Fraud to Action Fraud

If you have been a victim of Fraud, along with telling us and reporting it to your local police we recommend that you report the issue to Action Fraud. Action Fraud is the UK’s national fraud reporting centre where you should report fraud if you have been scammed or defrauded. Their website is http://www.actionfraud.police.uk/ They provide a central point of contact for information about fraud and financially motivated internet crime. The service is run by the National Fraud Authority – the government agency that helps to co-ordinate the fight against fraud in the UK. They also work with the National Fraud Intelligence Bureau, run by the City of London Police - to make sure fraud reports reach the right place You can report fraud using their online fraud reporting service; the service enables you to both report a fraud and find help and support. You can also talk to them by calling 0300 123 2040.

Managing your ad

 

Registering on the site

  • You will need to register in order to post you first advert with us
  • Our site can remember some of your details so you won’t have to enter them again - please see our ‘Cookie Policy’ for more information
  • For a quick video demonstration for how to create a listing then please see the below video clip:

Forgotten password

  • It is possible to reset your password if you have forgotten it – to do so please visit our ‘Password Reset’ page. Or for a quick video demonstration for how to create a listing then please see the below video clip:
 

Editing you ad

  • You can edit you ad at any time although it can take up to 48 hours for a change to go live
  • For a quick video demonstration for how to create a listing then please see the below video clip:
 

Deleting you ad

  • You can delete your ad at any time although it can take up to 48 hours for an ad to be removed
  • For a quick video demonstration for how to create a listing then please see the below video clip:
 

Ad expiry

  • Your ad has expired after 30 days
 
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